Room service attendants in hotels of all sizes deliver food, drinks, silverware and condiments to guest rooms to fulfill guest orders. The room service attendant wheels the tray into the guest room with the guest’s approval, sets up the table, opens platters and identifies each portion. The attendant may check back later to remove the cart.
Depending upon the size of the hotel, room service attendants also may be responsible for taking guest orders by phone. These servers must be familiar with the hotel menu to answer any guest questions, such as those concerning food allergies.
Room service attendants also may deliver packages that arrive for a guest and take care of guests’ dry cleaning orders.
When they are not delivering items to guest rooms, room service attendants may be responsible for stocking supplies for orders.